Above and Beyond Industry Standards
The Quest Home Loan Center Story
Quest Home Loan Center is a leader in the home loan industry in Wisconsin. Opened in 2008, Quest has assembled a seasoned group of some of the best talent in the ever-changing mortgage industry. In addition, Quest aligned itself with Bank of England, a nationally recognized leader in mortgage banking. These two achievements have provided Quest with the distinction as a leader in the Wisconsin marketplace in customer service, follow up, product knowledge, compliance, and customer and realtor satisfaction. In addition to lending in Wisconsin, Quest has the ability to connect all of its clients with lending professionals throughout the country via Bank of England, our parent company, and its extensive branch network.
Find out what loan program works best for your needs. Less money down? Longer payment terms? We can help you find the right product for you.
Once pre-approved, we can have loan documents finalized within a few hours. From start to close in as little as 15 days!
We are your complete mortgage solution. Providing you with financial advice, referring you to some great Real Estate Agents, helping with credit repair, and answering any other questions you may have.
Use our mortage calculator to find out how much house you can afford within your monthly budget.
Just a brief note to thank you and your business for allowing myself and my partner to finally achieve our refinancing goal. We were trapped in a high interest loan and despite all the stimulus moneys and programs available we hadn't been able to achieve our goal until I contacted your office (3 years of frustration). It's hard to believe that after so much frustration over time that one initial call to your office from a number I found on my local LGBT site–brought us to our goal. Thank you again.- Jeff & Chris
My husband and I were so very lucky to have Todd as our loan officer. I don't think anyone could do as well as Todd. We had a difficult case, and Todd did it all so easily. He always explained everything and always had a smile. He is a very knowledgeable person. We would work with him again and recommend him to anyone. Also, we loved Maddy. She was such a good and sweet person!- John & Lori F.
I am thrilled to have used Quest Home Loan Center to apply for a home loan. The service that I received was an 11 out of 10! Everything was efficient, prompt and things went very smoothly for me. The staff went above and beyond what I expected and were very helpful in giving me options for the purchase of my new home and helping me find a great real estate agent. They spoke to me in a way that I understood without talking down to me. The location of the center is convenient and the staff always were one step ahead. I would not hesitate to recommend Quest Home Loan Center to anyone!- Terry K.
We worked with Chuck Miller at Quest Home Loan Center in September 2015, and had the most remarkable experience! Chuck was extremely diligent and efficient in his work. After we submitted all of our required documents, Chuck sent over a pre-approval letter within 24 hours. After finding the home we wanted to purchase, Chuck quickly started working with our realtor and the seller. Chuck was even able to move our closing date up 30 days! The closing process was also seamless and quick. We highly recommend Quest Home Loan Center!- Michael Johnson & Matthew Roell
We have worked with a couple different banks when looking for a home, and were greatly disappointed with our experience. We thought that this may just be the norm for the industry. Then we were introduced to Quest Home Loan Center. We have never received such prompt, courteous, and undivided service and attention from anyone in the industry. We were absolutely amazed by what we experienced (my wife and I actually had a conversation about it all through dinner that evening). If you ever need any type of loan services, you would be doing yourself a disservice by not using Quest. We didn't think that getting a loan could actually be a pleasurable experience. Thanks again for all of your hard work.- Chris and Amina Penasa
I sourced 3 different financing firms by asking Nancy Meeks, my realtor, for her top recommendations. I contacted you, Johnson Bank and Quest Home Loan Center. I also contacted BMO/M&I as I do my banking there. By a significant margin, your interest, diligence and follow-up were superior to the other entities. You prompted me to consider financing program features that were creative (e.g., the no PMI approach) and you were comfortable explaining the pros and cons of different programs (in plain English) to a real estate novice like me. When it came time to close the deal, you were prepared and proactive in making the arrangements. I found you personable, focused and very professional in all areas of our dealings. I would not hesitate to recommend you to a homebuyer.- Alan Mendeloff, MHA, CHFP
I've worked with Quest Mortgage twice now once on a refinance and most recently with a new house purchase and I will say that they exceeded my expectations! I was so happy with the service that I have been strongly encouraging others to use Quest for their home loans as well. One co-worker asked me what I get for referring them and I simply stated knowing that you too will receive great expertise and amazing customer service. Not only was Mike Kurth very knowledgeable and experienced with overcoming any finance obstacles he was also the most responsive agent I have ever worked with. Mike had surprisingly quick responses to my questions and concerns and he kept me informed at every step of the way. Through the whole process I never felt like I was bothering him but rather he was willing to assist me to make sure I was comfortable with the process. If you are still reading this, you might be wondering if this is an exaggeration and all I can say is give him a try you will see what I mean. Thanks Quest!- Ben & Michelle Bellack
After getting married, we knew the next step for us was to buy our first home that we could start our family in. We had a lot of fears and unanswered questions about the whole process, but were quickly comforted when we found our team in Todd Simon and Jenna Johanning. Todd worked tirelessly, from pre-approval to final closing, in making sure our questions were answered, documents were submitted and everything was in order. He was always available with a smile on his face, and genuinely cared about us getting into the home of our dreams. That dream house was not an easy one to find. Jenna was always patient when showing us homes, and never pressured us to accept a house that was not quite right, and was flexible around our busy schedules to set up showings. When we finally found the one, she worked quickly to submit our offer and seal the deal. Now we are in the perfect house, in the perfect neighborhood and could not be happier!- Anna and Geoff Ericsson
I just completed my refinancing with Todd and what a great experience! Todd was able to answer all of my questions about the process and gave me open, honest answers when deciding if refinancing was right for me. He even took time outside of normal business hours to answer my calls. The process was quick, easy, and ended with me saving almost $200/month! He gave me regular updates regarding my loan and let me know what was next in the process. If you want to explore if refinancing is an option for you, I would recommend giving Todd a call. Thanks for everything Todd!- Matt Sullivan
Todd and the team at Quest was very knowledgeable and a great resource to have during the home buying process. They made all the paperwork very understandable and took a lot of the stress away. I feel like they had my greatest interest at heart and would strongly recommend them! -Evan- Evan - 4/23/2018
Mia- I just wanted to say “THANK YOU SO MUCH!!”…We are truly blessed to have you as our mortgage officer.I recall when I first reached out to you early last year. Our situation looked slim! You stuck with us throughout the process. It was so smooth I am sitting here thinking I dreaming. You were/are so AWESOME! I am so excited beyond words….you are a ROCKSTAR! Keep making impacts on individuals lives.- The Wares
After attempting to obtain a loan through a big bank, we were discouraged and not sure what our options were. After being referred to Todd Simon, our experience was completely different. We had no glitches, all of documents were in place, and the team helped keep us on track to meet our closing date. The best experience was in the office. Every time we walked into the office, we were greeted immediately with smiles. On our closing date, the receptionist met us at the counter and walked us to the signing room. The experience was most enjoyable and the staff has the best customer service! We felt like royalty and would recommend all of our friends and family to the Simon Loan Team. Thanks for making the process seamless!- Anthony & Kelly Jowers
Morning Mia!! We didn't want another day to pass by and not tell you how much we appreciate all that you've done to make our family's dream come true to have our own home again. You truly are a blessing to us and we couldn't have asked for anyone better. We truly appreciate you being so genuinely caring and of course ALL your patience with us :). You were such a pleasure to work with and we wanted to say Thank You from the bottom of our hearts. If there is anything we can do like provide a review to tell everyone how wonderful you are, please let us know we'd LOVE to do that! Thanks again Mia for being amazing and being you! We'll always have an extra beach chair waiting for you if you ever decide to come to the FL beaches ??- Jonny B
Todd and Team, Clark and I just wanted to say a big “Mahalo nui loa” or thank you very much for making our home mortgage process go so smoothly. We appreciated that fact that you always kept us in the loop with clear instructions for what we needed to do next. You were all so willing to answer questions for us as they arose and made us feel very reassured in the process.- Mahalo, Jenny, Clark and Claire Fremgen
Excellent first home buying experience! Very helpful throughout the whole process, everything was explained in ways that made sense to me. I was very surprised that all of the rough numbers I asked for were within a few bucks of the final numbers at closing. Chuck also has some amazing realtors he recommends. I used Anthony LaGalbo, and again great experience just like Chuck. Closing was also super quick. I was in and out with the keys in 20 min!!- Rob Baum
Todd and Christa couldn't have been more helpful, friendly, and nice. As first time home-buyers, what could have been a confusing, stressful process was just the opposite because of them. Can't thank Quest Home Loan Center, especially Todd, enough!- Emily Neubauer & Michael Thrun
Do you eat excellence for breakfast? Where can I find this, the cereal aisle didn't have it!?!?!? You guys have earned our business multiple times over, and continue to exceed our expectations. Thank you for running such a well-organized outfit.- Ben Mullikin, Mullikin Team - Realty Executives
Michael and I both want to thank you so much for all of your help and support throughout this process. You both made a very scary process so easy and we never worried knowing it was in your hands. We really can't thank you both enough. We will be praising you both and Quest to all of our family, friends, co-workers, and every so often if the situation allows, a stranger on the street! Haha. A testament to your commitment is that we were actually able to take our relaxing (already planned) honeymoon for 10 days in the middle of the process with NO worries! Also, the stamp of our names and address of our first home is so special to us to us too, so thank you for that! We are also getting GREAT use out of the tool set! We honestly could not be happier working on our new home and making it truly ours. We have both been waiting a long time for this and you guys were paramount in making that dream happen. Let's stay in touch!- Erica and Michael Pergande
Wonderful customer service from start to finish. Todd helped us go from ‘not quite ready' to qualify for a home loan to homeowners in a short amount of time. We followed his advice and were not disappointed. His team was extremely responsive to our questions and genuinely happy to see us close on our home.- Cassie & Joel M.
Quest can do things other lenders can't or aren't willing to try. I have been incredibly impressed with their ability to be versatile and find solutions to deals other lenders say they can't do. They can get a loan approval in half the time that most lenders can. Their communication through the transaction with everyone involved is the best I have ever seen. I would gladly refer them to any of my clients.- Nate Strom, Realty Executives Integrity
We have never been as impressed with anyone as we were with Todd Simon, Stef Hett, and Mark Dorlack, (Keller Williams). We have purchased 3 homes in our lifetime, and I will tell you that Todd, Stef, and Mark made the entire process as much a positive experience as it could have been! We have never witnessed individuals that worked so tirelessly to get the job done! We were under time constraints, and they rose to the occasion to get the job done in a very expedient manner, while maintaining a superior level of expertise, and attention to detail! Your team far exceeded any expectations we had! It is our sincere hope that the outstanding effort put forth by Todd, Steff and Mark is known , and that their value is truly appreciated! They are phenomenal employees and deserve to be recognized as such! We will not hesitate to recommend your firm to anyone and everyone! You have more than earned our complete respect and admiration.- The Kalczynski's - 5/14/2018
Chuck, Dan, Wendy and everyone at Quest – I would like to express my deepest gratitude for the hard work you all put into my home loan. The entire process was far less stress and worry than I had anticipated and I attribute that to all the wonderful people of Quest Home Loan Center. You can count on me preaching your wonderful customer service and attention to detail to anyone who will listen. You guys and gals are simply the BEST!! With a HUGE Thank You,- Jaime & Teresa Feiertag
Professional! Fast! Focused! These words summarize our experience with Quest. The team at Quest is top-notch! Our rate is great. Our Quest team got everything done on time and correctly. We were informed at every step. Closing took 20 minutes. This was the best experience we've had when purchasing a house.- Bill & Elaine W.
Thank you Quest, for your help with my mortgage process. I am completely satisfied with the services that I received from you all. I am so impressed with how you were able to address any questions that I had with such expertise and speed. You all worked really hard to help this process go smoothly and quickly. The most pleasant surprise was being able to close on my new home in 3 weeks! Thank you so much!- A delighted customer
As a first time home buyer, Todd ensured I knew every aspect of the process. He made my experience easy and virtually stress free. Who knew loans could be this straight forward!- Amanda A. - 5/3/2018
Hi Mia & Dan, Words aren't adequate in expressing my gratitude toward you. You two stuck with me during this incredible long haul. I honestly don't know what we would have done had I not have found you on the Internet. I will ALWAYS recommend you to anyone buying or refinancing that I come in contact with. I know you don't do what you do just for the financial benefit. After it is all said and done, if we average out your time in an hourly wage, I bet you would be getting $1.50 an hour with all the time an effort you spent, and, put into my loan. You have made a HUGE difference for Ed and myself, and, I will always be grateful. Many, Many thank to you Mia & Dan!!- David Gonsalves
We are so grateful to have had a chance to work with Todd. We were originally pre-approved for a new home loan by a bank and started our house hunting adventure. We at that moment owned a condo and was not planning to sell it. We told the bank our situation and were still told that everything should be fine. We eventually found the perfect home for us and ended up putting money down for the earnest money, the home inspection, and property appraisal. After everything, the bank told us that we needed to either sell our condo or get a co-borrower to sign for the loan or our application would be denied. Both were not an option for us. It was a horrible feeling. So much time, money, and hope wasted when we were promised a new home that we had our hearts set on. Thankfully, the seller's agent had referred us to Todd at the time our offer was accepted. So we decided to contact Todd. Todd took his time out the very next day on a Saturday to meet us and get all the necessary paperwork to start the loan process. He always kept us in the loop with updates and such during the whole process. It was a wonderful experience going through Quest Home Loans and working with Todd. Communication was never a problem. Closing on our new home was a breeze. Todd worked his magic and we are now happier than ever in our new home. Thank you from the Cho family! Thank you,- Mouapa Cho
Todd and his team were always great to work with, from the beginning to the end. We started this process when we knew nothing and Todd guided us and helped us the whole journey, even though we weren't ready to buy when we first met. The process was always explained to us in a way we always knew where we were headed and why. The Simon Loan Team made this extremely easy and were always there for support. We would highly recommend Todd and his team to family and friends. Thanks for making our first home purchase a breeze!- Josh and Alyssa R. - 5/4/2018
After 10 years selling real estate I have never worked with a group of loan professionals who compare with Quest. Their whole process is seamless for the buyer, listing agent, and buyer's agent. They have A+ communication and follow through. They consistently find ways to qualify buyers who have been turned down by the other lenders who don't want to put forth the extra effort. I have zero worries when I refer my clients to them.- Seth Greenwell, Action Sales Group, Realty Executives
It was great working with Todd and his team. He explained things thoroughly and was very timely and pleasant to work with. Thank you all very much!- Jocelyn D.
I am the Broker/Owner of LaGalbo Realty. I needed to take a minute today to write a quick letter of praise and thanks for Chuck Miller and the entire Quest Home Loan Center team. I can't say enough about Chuck Miller and the fantastic job Quest has done and continues to do for my clients. There are many companies who provide adequate mortgage services but with Quest Home Loan Center I can say your company truly sets itself apart from those others with your talent to bring deals to the closing table ON TIME & STRESS FREE. Quest continuously goes above and beyond the call of duty for my clients and always provides timely updates on the loan process and are always available to address questions and concerns. Quest Home Loan Center is invaluable to my company. I refer all my clients to Quest with 100% trust and confidence that they will work in the best interest of the client as Quest has never missed contractual deadlines and have always been able to adapt to the ever-changing rules and regulations in our industry without missing a beat. In short, the service Quest Home Loan Center provides my clients is one of a partner not just a mortgage provider. Quest Home Loan Center is efficient, timely, thoughtful and meticulous in every step of the loan process!!!- Anthony LaGalbo Broker/Owner LaGalbo Realty, LaGalbo Realty, LLC
Thank you, Simon Loan Team for working with us in purchasing our dream home on Dream Street! In my husband's words , your services compared to any purchases we have ever made in the past, whether real estate or any form of financing purchase, are as going from a “Hyundai to a Rolls-Royce ” . Your incredible commitment to us, as customers, has made this purchase a “breeze” to say the least. To anyone reading this and still deciding on whether to approach this incredible team I was in the same situation not very long ago, I had no guidance and no referrals to approach Mr. Todd Simon at any time and from anyone, but I definitely hit a “Home run”. Although our situation was of greater difficulty than others, this team of professionals has worked very diligently towards achieving what at times seemed impossible, and as of today, June 29th 2015 we hold the keys to our new home. Thank you Todd Simon and Christa Melzark for all you've done!- Alina Madar
What a team of dedicated individuals. My first conversation with Mia was about 4 months ago. My unique situation made it almost impossible to find help. I was simply hoping to find a way out of my then, current situation.( I wanted to Refi) Although she saw no relief to assist me in what I wanted or intended to do, she informed me that according to guidelines, I could possibly purchase a NEW home. Not yet realizing that was even possible, I went along with it. Today, I am “Cleared to Close” on the purchase of a new home. The process was demanding and something overwhelming but Mia kept my energy positive and never stopped working to make it happen. If you're looking for a YES when everyone else says NO, Mia Schultz is the person you're looking for! The entire team over at Quest was amazing throughout this entire process. A special “Thank you” to you, Jamie Mallmann, who tirelessly worked to ensure that this loan stood on track. I thank you all from the bottom of my heart!!!- Tonia & Roderick
A special thanks to Chuck and his whole team, I just wanted to say thank you so much for all your help. Chuck has made this whole processes very easy and smooth sailing for me and my husband. He explained everything very thoroughly and made us very comfortable to come and ask any questions or concerns we may have. He has definitely made this process quick and stress free as possible.- Janel and Prentice Slaughter
I want to take a moment to say thank you for your services in navigating through our recent short-sale home purchase. Having worked with QHLC in the past for a refinance, I was not hesitant to immediately work with you again on our recent home purchase. I very much appreciate your ability to quickly work through the pre-approval process as well as assisting us through the unfamiliar territory of a short sale purchase. This home purchase has been unlike any other that we have made in the past, and though a difficult deal, working with QHLC made it go about as smoothly as it could have. After having invested in the rental real estate market for the past 10 years, it was now time that our family worked on having a home of our own. I am truly grateful to your dedication of helping us to find a way to make that happen! Purchasing a home is so much more than just the numbers involved. Whatever the reason for someone to purchase a home, there are always emotions in play. Whether it be: a neighborhood, school system, dream home, or even just being drawn to a home for some unknown reason; in the end, its's the desire to bring happiness through a home purchase that really matters. Thank you for helping bring happiness to me and my family, you really played an active role in that. I wish you and QHLC continued success and look forward to continuing to work with you and QHLC in the future.- Brian, Carolyn, Ethan (6 years) & Elliot (6months) Schumacher, The Schumachers
Todd, Thank you for the incredible service you provided me and my buyers tonight. As a result of your immediate response we were able to submit an offer prior to the seller's deadline. The buyer's father was with us at the restaurant while I was writing the offer. He commented on the value of having people like you on their side. His exact words were “that kind of services is worth thousands!” Your ability to check credit, job history and email the pre-approval certificate after 8:30 PM within the time it took to prepare the offer was amazing, made me look amazing, and was exactly what we needed. You have proved over and over again your incredible value to our entire team.- Dan Bunch, Team Leader, Action Sales Group-Realty Executives
After working with a different mortgage company for months, with no end in sight, we were referred to Chuck and his team at Quest from our real estate attorney. Purchasing a condo was much different than when we purchased our home, and Chuck was able to turn our loan around in 3 weeks, without cutting corners, and still getting us the best deal possible. It was easy to say good-bye to the other company knowing Chuck and his team were behind us all the way. I will definitely recommend Quest to anyone I know purchasing or refinancing a home, and we cannot express enough thanks for the hard work and support we received from Chuck and everyone else at Quest. Thank you!- Brandon & Kristyn Kaehler
My husband Kevin and I recently purchased a home in Muskego, WI and we worked with Quest Home Loan Center to obtain our mortgage loan. We started our loan research by contacting our local bank and we were underwhelmed by the loan options they presented to us. It seemed to us as though the bank was proposing a â€˜one-size-fits-all' loan instead of truly understanding our personal needs and financial goals. However, as soon as we called Quest Home Loan Center, things drastically changed for the better. They took the time to thoroughly explain our options and presented us with a loan that eliminated the necessity to pay a monthly premium for PMI. We called on a Friday evening and instead of asking us to call back Monday, they took time with us that very evening to run different scenarios and to answer all of our questions. We ended our call on Friday evening feeling confident about the process ahead and knowing that we were in good hands. Throughout the next couple weeks, the preparation for our closing went very smoothly. Everyone that we interacted with at Quest was not only personable, but very knowledgeable about their business, which only helped to reinforce our decision to move forward with our loan through Quest. Their team of colleagues lead us through the process seamlessly and when we arrived at Quest for our closing, everything was thoroughly prepared and ready for us to sign. The sellers had pre-signed all of the paperwork so our closing literally took less than 20 minutes! Not only were my husband and I impressed, but our realtor who also attended the closely told us afterwards that it was the most professional and proficient closing she had ever attended â€“ bar none. All three of us walked out of the closing in awe of how efficient the entire process had been. My husband and I had both previously owned a house and therefore this was the second time we were going through the closing process. The closing with Quest was notably better than both of our previous experiences. There are not many companies who are as professional and thorough as Quest and we are confident that in the future, we will happily return to Quest if we are in the market to buy a new house. We have also encouraged all of our family members and friends to call Quest to inquire about a refinance and/or to work with Quest the next time they purchase a new house. We highly recommend Quest and personally feel that their service, friendly atmosphere, industry knowledge, and professionalism far surpass any other mortgage loan company; simply put â€“ they are the best of the best and if you're in need of the services they offer, we would highly recommend you work with Quest Home Loan Center. A special thank you to everyone at Quest who helped us; our new home is an amazing blessing and we're very appreciative of your help and guidance which enabled us to buy it.- Mary Jo & Kevin Kruse, Muskego, WI
Your team is awesome. You really have a great system and are on the ball. Your follow up is second to none. I especially like how you are able to secure a loan in a short amount of time and without any hassles. I highly recommend Quest Home Loan Center.- Anthony LaGalbo, Broker/Owner, LaGalbo Realty
I just wanted to take a moment to again thank you for your assistance with our recent refinancing on our Home Equity line. My husband, Jim and I were so pleased with the professional manner in which the entire transaction was handled. Everything was handled smoothly and efficiently, unlike an experience we recently had with another mortgage brokerage firm. We will recommend your firm to anyone who is seeking the financial services you offer.- Terri Blazek
Todd and Christa, You both were beyond phenomenal to work with. Steve and I are so appreciative of everything you both have done to make this process go as smooth as possible. Being a first time homeowner is so scary, but you two have made it so enjoyable! We couldn't have asked for more! We truly had the dream team on our side! I have already recommended you both to friends and family and liked your Facebook page.- Lauren & Steve Raczka
Hello Todd, I cannot begin to tell you how grateful I am for your diligent work in obtaining a loan for our daughter's home. You went above and beyond all expectations. Take it from someone with a customer service background: You are the best! You alone transformed the utter devastation Lisa felt when another loan officer implied that she would never own a home, to exhilaration when, with her daughter at her side, she turned the key in the lock on the front door of her new home on Christmas morning. Looking into the faces of Lisa and Lily standing together on the porch of their very own home, is to understand the total and complete joy you have brought them.- Joanne Thompson
One word: FANTASTIC! Excellent follow up, timely responses, and easy demeanor. Explained everything simply and clearly. Closing was stress free and on time. Rates were competitive. What else can we say? 100% satisfied!- Adam & Christina Swanson
I have to thank you again for all of your hard work on our re-fi earlier this year. We have financed and refinanced several times through the years, and this one was by far the easiest, most stress free one we have ever done. As a matter of fact, we came to you in the middle of a re-fi with another lender who was starting to charge us fees we had not expected- and this lender had been our preferred lender for several years! You guys were great-willing to waive fees we had already paid to the other lender, and get us closed and on our way to a better deal as painlessly as possible! We have already recommended you to several people.- Tammy Degenhardt